Practice Policies

All patient forms and consents must be completed 24 hours prior to initial evaluation

If in need of a refill, contact Condon Psychiatry through the patient portal at least 2 business days in advance. Please do NOT assume we received a pharmacy request, as these automated faxes/messages are often lost.
Refill requests via voicemail or telephone will not be fulfilled.
Refill requests will not be honored after missed appointment until patient is seen again
Condon Psychiatry values a safe and evidence based approach to medication management. As such we do not routinely start patients on benzodiazepines or stimulants.

Condon Psychiatry adheres to strict prescribing policies for benzodiazepines and stimulants which include the following:

Toxicology screens upon initiation and at any time after initiation.
No early fills.
No concurrent prescribing of benzodiazepines and stimulants.
No concurrent prescribing of controlled substances with cannabis use.
If you are found to be receiving controlled substances from multiple providers you will be discharged

Condon Psychiatry must be your sole prescriber for all psychiatric medications. If you are receiving psychotropics from multiple providers you will be discharged.

24 hour advance notice is required if you need to reschedule. Otherwise, there will be a $150 late cancellation fee.
Not attending an appointment, including if you contact Condon Psychiatry AFTER the start time of an appointment, you will owe the full out of pocket fee for the service ($150 for a follow-up, $300 for an evaluation).
- Appeal Process: If a patient believes there are extenuating circumstances regarding fees, they may submit a written appeal to the practice. The appeal will be reviewed, and a response will be provided within a reasonable timeframe.
- Exceptions: Exceptions to this policy may be made for emergencies or unforeseen circumstances. Our practice will use discretion and assess situations on a case-by-case basis.
Condon Psychiatry allows a 10 minute grace period to arrive for appointments.
2 missed appointments or 2 late cancellations will result in discharge from the practice.
All intake forms must be completed at least 24 hours prior to initial appointment.

Existing patients must keep a credit or debit card on file in our secure system.
New patients must put a credit or debit card on file in our secure system for appointment fees.
Fee for service patient’s cards will be charged the fee at time of appointment and superbill will be provided to the patient through email or patient portal for insurance reimbursement.
Fee for service rates are $300 for evaluation and $150 for follow up
Insurance fees will be processed through Headway.
All patients with insurance must register with Headway for appointment coverage or they will be charged at fee for service rates.
If you have an unpaid balance greater than 30 days old your follow up may be canceled until the balance is paid.
Unpaid balances may be sent to collections after Condon Psychiatry attempts to collect for 90 days.

All patient communication and telehealth visits will take place through IntakeQ’s web portal. This is a secure and HIPPA compliant platform. IntakeQ will keep a record of all communications for patient and provider reference.

Threatening speech or behavior will not be tolerated and will lead to immediate discharge from the practice.
Emergency and Crisis Intervention Policy

In the event a patient presents as a threat to self, others, or is gravely disabled and we are unable to make an adequate plan for safety:

Emergency contact will be contacted.
Crisis intervention or emergency services will be contacted to ensure patient safety.

Condon Psychiatry does not provide after hours or weekend coverage. By signing this form you agree that if you are having a psychiatric or medical emergency you will not contact Condon Psychiatry but rather seek emergent care by calling 911 or 211 for mobile crisis, or going to the nearest emergency department.
If you require a higher level of care Condon Psychiatry will coordinate with those care providers and receive clearance from them prior to returning to outpatient level of care.

Misc
- Office Hours are 8:00 AM to 4:00 PM Monday through Thursday
  - There is no after hours or weekend coverage so if you contact Condon Psychiatry during off hours there will be no response until office hours start again
- There is a $50 fee for each instance of FMLA paperwork being completed.

Condon Psychiatry DOES NOT complete social security disability paperwork but you can request your records at anytime if you believe it will help you case.
Condon Psychiatry DOES NOT certify service, therapy, or emotional support animals